Marcus Allen Accessories, Online Shopping, Omaha, NE

Lingerie Information Page

Lingerie Return and Exchange Policy

We stand behind the quality of our merchandise. Please inspect your order carefully. If you have any damages or a quantity discrepancy please the us know within 5 business days.

  • You must email the us at marcusallen@marcus4u.com for authorization before you send anything back.

  • If you ordered clothing/intimate apparel/lingerie and are unhappy with the size/design, you can exchange it for another size provided the item has not been washed, worn, and is in re-sellable condition. You are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you. This will be outlined in your Return Authorization email from us as we still give you payment and shipping options.

  • Due to the nature of our business, any returns for a full credit (less shipping and handling) will also be subject to a 15% restocking fee.

  • If you received the wrong item or the item was defective/damaged you will incur no additional shipping charges.

    • For US Customers - Once we receive your return, we will re-ship your new item and you will be emailed your new tracking number.

    • For International Customers - You will have to send us the package back via standard international mail only, along with a receipt of what you paid for shipping and we will refund your money upon receiving your return. We will re-ship your new item and you will be emailed your new tracking number.

  • Sale/Clearance merchandise is not returnable.

  • All returns and exchanges must be made within 30 days from the ship date.